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Shipping

FREE Shipping

‚Äč Free shipping is free to the 48 Continental United States. Almost all orders are shipped FedEx ground and take between 3 and 7 days to arrive after shipping date. Shipping can be upgraded to 2 day delivery after the ship date. The ship date and order date are not the same thing. All items are made to order and can take between 3 and 10 days to manufacture. Use the graphic to estimate how long it will take for your order to reach your destination.

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm. depending on product availability

Carriers

We use the following carriers to deliver our orders:
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using specialized FedEx services will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!


Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

How To Return An Item

We allow our customers to return or exchange items purchased from us as long as a request is made within 14 (fourteen) days of receipt of product. If you aren't pleased with your purchase you can return it for a refund so long as you follow the guidelines listed below. All returned orders could be subject to a 20% restocking fee. Orders that are canceled before shipment could be subject to a $10.00 cancellation fee. Any product that is refused upon delivery, the customer is responsible for shipping of the product both ways. We will exchange any UNUSED item for another item of equal value. If the new item is of greater value, customer will be responsible for any price difference. If new item is of lesser value, difference could be subject to a restocking fee. Customer is responsible for all shipping of exchanged items. Customers must carefully choose product customizations because custom products and/or accessories can only be returned for a replacement of equal or greater value. These items are custom made for each order to specific requirements and can no longer resold at the same price.

All Returns Must Follow These Three Steps: 
 

1. Customer MUST obtain an Return Merchandise Authorization.

We can not accept any item for return without a valid RMA number from an authorized representative of CustomFurnitureExpress.com Please call us at 866.928.1110 or email us at info@customfurnitureexpress.com with reason for return.
 
2. Customer MUST return item in original UNUSED condition.

We cannot accept any returned item that does not have its original included parts, is not in its complete and sellable original packaging, or has already been installed. Any items that have been returned in poor condition or missing parts will NOT be credited and will be returned at the customers expense.
 
3. Customer MUST pay for shipping to return item.

We will not pay the shipping fees to have the item returned to us.